1. Order Processing

  • Orders are processed within 3-7 business days (excluding weekends and holidays) after payment confirmation.
  • During peak seasons or promotions, order processing times may be extended.
  • Customers will receive an email confirmation with tracking details once the order has been shipped.

2. Shipping Methods & Delivery Times

  • We offer standard and expedited shipping options based on the destination.
  • Estimated delivery times:
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days
    • International Shipping: 10-20 business days (depending on customs processing)
  • Delivery times may vary due to external factors such as weather, carrier delays, or customs regulations.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.
  • Free shipping may be available for orders exceeding a specified amount, as indicated on our website.
  • International orders may be subject to customs duties, taxes, and additional fees, which are the responsibility of the customer.

4. Shipping Restrictions

  • We currently ship to addresses within the United States and selected international locations.
  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or hazardous material regulations.

5. Order Tracking

  • Customers will receive a tracking number via email once the order has been dispatched.
  • Tracking information may take up to 48 hours to update after shipment.
  • If tracking details do not update within a reasonable timeframe, please contact us for assistance.

6. Lost or Delayed Shipments

  • If an order is significantly delayed beyond the estimated delivery timeframe, please contact us for resolution.
  • Wei Future Development LLC is not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping details provided by the customer.
  • If an order is lost in transit, we will work with the carrier to investigate and resolve the issue. Refunds or replacements will be issued on a case-by-case basis.

7. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
  • Provide a description of the issue along with photos of the damaged item and packaging.
  • We will assess the claim and offer a replacement or refund as appropriate.

8. Returns Due to Failed Delivery

  • If a package is returned to us due to an incorrect address, refusal, or failure to collect from the carrier, the customer will be responsible for reshipping fees.
  • If the customer chooses to cancel the order instead, a refund will be issued minus the original shipping cost.

For further assistance regarding our Shipping Policy, please contact [email protected].